Cleveland-Cliffs Inc. is a leading integrated steel producer and a cornerstone of American manufacturing. The Cleveland, Ohio facility employs approximately 1,600 people and produces 2.5 million tons of steel annually. Operating 24/7, the plant spans more than 600 acres with 12 departments to manage and support its workforce.

Reliable access to food and beverages is not simply a convenience—it is essential to productivity, morale, and safety. Workers cannot leave the plant for meals due to strict logistics, security, and safety requirements, and outside delivery is not an option. This makes fully functioning vending services a critical part of daily operations.

The Cost of Inconsistent Service

Service was a persistent challenge with previous vendors. Departments were often low on—or completely out of—products, and night and weekend service was nearly nonexistent. Communication with management was inconsistent, and large national and global providers suffered from constant employee turnover at every level, creating a revolving door of disruptions.

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